When something goes wrong
Look up the exact message Fastbot showed you: the bot not replying, not enough balance, outside trading hours, OTP problems and other common errors.
Look up the message you actually see on screen. Nearly everything below you can fix yourself in under a minute.
The bot is not responding
The bot does not reply at all. Your Telegram account is not on the allowed list, or the bot is down. Fastbot deliberately ignores messages from accounts it does not know. Message @fastbot_support to check.
Tapping a button does nothing. That message may be too old — Telegram limits how long a button stays live. Send /menu for a fresh screen and try again.
You want out of a half-finished step. Send /cancel. Nothing is saved and no order reaches the exchange.
An order flow disappeared on its own. Leave it for more than 5 minutes and Fastbot drops it for safety. Start again from the menu.
After entering an API key
A key change had no effect. Tap 🔄 Restart Bot once under ⚙️ Settings so Fastbot loads the new value. This is the single most common setup mistake.
The account shows $0 or a connection error. Check three things, in order:
- Did you tap 🔄 Restart Bot.
- Is a character missing from what you pasted — open ⚙️ Edit .env and tap the key name to see the first and last few characters.
- On the exchange, does the API key have read and trade permissions enabled.
Not sure which keys you entered. ⚙️ Settings → ⚙️ Edit .env lists every setting the bot currently has.
Placing orders
"Not enough balance to buy". Fastbot tells you what was needed and what you have. Add funds, or lower the amount per buy in your DCA plan.
"… is below the … minimum". Binance has a minimum per order, usually about $5. Raise the amount to at least the figure named in the message.
A Futures order filled at unexpected leverage. Fastbot never changes leverage — the order runs at whatever you already set for that pair in the Binance app. Check and change it on Binance.
Vietnamese stocks (DNSE)
"Outside continuous matching". The market is closed or on its lunch break. Orders only go through 9:15 – 11:30 and 13:00 – 14:30, Monday to Friday.
A sell will not go through. Shares bought less than two business days ago have not settled. Fastbot shows what you hold and what is sellable now. Wait for settlement, then retry.
An odd lot sat all day and was cancelled. Odd lots go in as LO orders, so they may not fill and the exchange cancels them at end of day. Fastbot only records what actually filled, so your figures stay correct — nothing for you to fix.
The OTP never arrives. Fastbot says "No new OTP from noreply@mail.dnse.com.vn after 120s". Usually one of three:
- A Gmail filter is moving the OTP email elsewhere — let it land in the Inbox.
- You pasted your Gmail password instead of the 16-character app password.
- The app password was revoked — create a new one at
myaccount.google.com/apppasswords.
US stocks (eToro)
"The US session is closed". You are outside 9:30 – 16:00 New York time. The eToro account screen always shows the New York clock for reference.
"More than you hold". You asked to sell more than you own. The message names the exact figure — enter that or less.
Take profit reported "PARTIAL". Usually the session ended mid-way. Fastbot keeps the unclosed positions in the plan and retries on the next hourly check.
DCA
A scheduled buy was skipped. Open the plan details → 📜 Buy history. Anything cancelled shows the reason underneath.
Take profit did not fire even though the price passed my target. Fastbot checks every hour, not continuously. A spike that comes and goes between two checks is missed. DNSE is also only checked 9:45 – 14:15 on trading days, and eToro only during the US session.
"The coin is not in Spot". Your coin is sitting in Earn, Funding or an open order. Move it back to Spot and Fastbot takes profit on the next check, keeping your average cost intact.
Stopping immediately
| Method | Effect |
|---|---|
| ⏸ Pause Bot under ⚙️ Settings | Stops all automatic signals; you can still trade by hand |
| Delete the API key on the exchange | Final and immediate — no software can use it again |
See also API key security.
Still stuck
Message @fastbot_support with a screenshot of the error and tell us which screen you were on. Do not send your API keys — we never need them and never ask for them.